Shipping policy

Last updated: October 1, 2026

1. Where we ship

We currently ship to addresses in the 48 contiguous United States and Washington, D.C. We don't currently ship to Alaska, Hawaii, U.S. territories, or outside the United States. We can't currently deliver to PO Boxes or military (APO/FPO/DPO) addresses.

2. Who ships your order

Orders are packed and shipped from a warehouse in the United States by Amazon Multi-Channel Fulfillment, an Amazon service that fulfills orders placed outside Amazon. Orders ship in unbranded packaging by default. Please don't send returns to any address printed on the package. Returns need a return authorization from us, and we email you the return label (postage not included); see our Return and Refund Policy.

3. Shipping costs

Shipping costs are shown at checkout before you pay. Shipping applies to orders delivered within the area described above.

• Orders of $50 or more (before tax and shipping) ship free.
• Orders under $50: Economy shipping is $4.90. Standard shipping is $6.90 for packages up to 1 lb and $9.90 for packages over 1 lb up to 5 lb.

Sales tax, where required, is calculated at checkout.

4. Delivery times

• Standard shipping: typically 3–5 business days after you place your order.
• Economy shipping: delivery times may be longer than Standard shipping.

Delivery dates are estimates, not guarantees. Business days are Monday through Friday, excluding U.S. federal holidays. Weather, carrier delays, and busy seasons can add time.

5. If we can't ship on time

We'll hand your order to the carrier promptly, in time for the Standard shipping estimate in Section 4. For any other shipping option, or if no time applies, we'll ship within 30 days after we receive your order.

If we expect a delay, we'll email you before the shipping date passes. We'll give you a new expected shipping date, or tell you that we can't yet give one and why, and offer you a clear choice: agree to the delay, or cancel your order for a full refund.

• If the new date is 30 days or less after the original date and you don't respond, we'll take that as your agreement to wait. You can still cancel any time before your order ships.
• If the new date is more than 30 days after the original date, or we can't give you a date, we'll cancel your order automatically and refund you, unless we've shipped it within 30 days after the original date or you've told us within those 30 days that you agree to wait. If you agree to wait for an indefinite period, you can cancel any time before your order ships.

When an order is canceled under this section, we refund the full amount you paid to your original payment method within 7 days. You can ask for a refund at no cost to you by replying to our email or writing to support@gooicozy.com.

6. Order confirmation, tracking, and address changes

• You'll get an order confirmation email right after you order.
• When your order ships, we'll email you tracking information.
• We can change an address or cancel an order only until the shipping label has been created, except for cancellations under Section 5. Email support@gooicozy.com as soon as possible.
• Please enter your address carefully. If a carrier can't deliver and the package comes back to us, we'll contact you to re-send it or to refund the order. If we re-send it because the address was incorrect, you may be asked to pay the shipping again.

7. Lost, delayed, or damaged packages

• Says delivered but you don't have it? Check around your home, with neighbors, and with your building's mailroom, and give it one business day. Then email us within 30 days after the delivery date and we'll look into it and re-send your order or refund it.
• Damaged? See Section 5 of our Return and Refund Policy.

8. International orders

We don't currently ship internationally.

9. Questions

Email support@gooicozy.com.

Gooi Socks is operated by Artex Wear Co., Ltd., 14F.-1, No. 185, Sec. 2, Gongyi Rd., Huizhong Vil., Nantun Dist., Taichung City 408, Taiwan.