Refund policy

Last updated: October 1, 2026

At Gooi Socks, we want you to be comfortable in your socks. Here's how returns and refunds work.

This policy applies to orders you place directly with Gooi Socks at gooicozy.com, including orders placed through sales channels or AI shopping assistants that connect to our store. If you bought Gooi socks on Amazon or from another retailer, that seller's return policy applies instead.

1. Returns of unopened socks

Because socks are worn next to the skin, we can't accept returns once the package has been opened. Unopened pairs in their original packaging can be returned within 30 days of delivery; return postage is paid by the customer.

We also can't accept socks that have been worn or washed. You can return some or all of the pairs in an order.

A return counts as made on the day you email us to request a return authorization (see Section 2). By "package" we mean each pair's retail packaging, for example the sleeve or bag the pair comes in. Opening the outer shipping box doesn't count as opening the package.

2. How to return unopened socks

You need a return authorization from us before you send anything back.

Step 1. Email support@gooicozy.com within 30 days after your order is delivered. Include your order number and the pairs you'd like to return.

Step 2. We reply within 2 business days with a return authorization form. The form has two parts: a return mailing label and a return authorization slip. The label is addressed to a U.S. warehouse operated by Amazon Multi-Channel Fulfillment, which processes our returns.

Step 3. Print the form. Put the authorization slip inside the package with the socks, and attach the mailing label to the outside of the package.

Step 4. Ship the package back within 14 days after we send the authorization. The return label doesn't include postage, so you buy the postage and pay for it. We recommend a tracked service, because we can't refund a package we don't receive.

Packages sent without the return authorization slip inside can't be processed. Please don't send returns to any other address, including any address printed on your original package.

Business days are Monday through Friday, excluding U.S. federal holidays.

3. How and when you get your money back

• What we refund. After we receive your return and confirm that the socks are unopened and in their original packaging, we refund the price you paid for the returned pairs (after any discounts) plus the sales tax you paid on them. Original shipping charges aren't refunded. We confirm your return promptly after the warehouse receives it.
• Method. We refund to the original payment method you used at checkout (for example, PayPal or another payment method shown at checkout). We can't refund to a different account or payment method.
• Timing. We issue your refund within 3 business days after we confirm your return. Your bank, card issuer, or PayPal may take an additional 5–10 business days to show the credit.

4. Returns that don't qualify

We can't refund a package that was sent without the return authorization slip inside, or that contains socks that were opened, worn, or washed. If that happens, we'll email you to let you know. This section doesn't apply to items that arrive damaged, defective, or incorrect; see Section 5.

5. Damaged, defective, or incorrect items

Arrived damaged, defective or not what you ordered? Email support@gooicozy.com within 30 days of delivery with a photo, and we'll send a replacement or refund you in full — no need to send it back. A full refund includes the shipping you paid, and we issue it to your original payment method within 3 business days after we approve your claim. Opening the package to check your order doesn't affect your claim under this section.

This 30-day period doesn't limit any rights you have under applicable law, including warranty laws.

6. Canceling an order

Contact us as soon as possible. We can cancel an order only until its shipping label has been created. If your order has already shipped, we can't stop it; once it arrives, you can return unopened socks under Sections 1 through 3.

7. Exchanges

We don't offer direct exchanges. If you'd like a different color, place a new order and return the original unopened pairs under Sections 1 through 3.

8. Late shipments

If we can't ship your order on time, you can cancel it for a full refund. See our Shipping Policy for details.

9. Fair use

We may decline refund requests that show a pattern of misuse or fraud, such as repeated requests using multiple names, emails, or addresses. This never limits refunds for damaged, defective, or incorrect items, or any rights you have under the law.

10. Questions

Email support@gooicozy.com.

Gooi Socks is operated by Artex Wear Co., Ltd., 14F.-1, No. 185, Sec. 2, Gongyi Rd., Huizhong Vil., Nantun Dist., Taichung City 408, Taiwan.